Course Content / Syllabus

Module 1: Introduction to Healthcare Management

• Overview of hospital management systems
• Understanding OPD and IPD structure
• Roles and responsibilities in healthcare settings
• Importance of patient care and service quality

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Module 2: OPD Management

• Patient registration and appointment scheduling
• Handling patient flow in OPD
• Coordination between doctors and patients
• Medical records and documentation

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Module 3: IPD Management

• Admission and discharge process
• Bed management and allocation
• Coordination with nursing staff and doctors
• Monitoring patient care and treatment plans

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Module 4: Hospital Operations & Workflow

• Daily hospital operations
• Coordination between departments
• Managing emergencies and critical cases
• Workflow optimization techniques

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Module 5: Patient Relationship & Communication

• Patient interaction and communication skills
• Handling patient queries and complaints
• Building trust and satisfaction
• Ethical practices in healthcare

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Module 6: Medical Records & Documentation

• Maintaining patient records
• Digital healthcare systems (EMR/EHR basics)
• Data privacy and confidentiality
• Reporting and documentation standards

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Module 7: Billing & Insurance Management

• Hospital billing systems
• Insurance claims and processing
• Payment handling and financial coordination
• Basic healthcare accounting

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Module 8: Infection Control & Safety

• Hospital hygiene and sanitation practices
• Infection control protocols
• Patient and staff safety measures
• Emergency preparedness

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Module 9: Healthcare Laws & Ethics

• Legal aspects of hospital management
• Patient rights and responsibilities
• Ethical standards in healthcare
• Compliance and regulations

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Module 10: Practical Training & Case Studies

• Real-life case studies
• Hospital workflow simulations
• Patient handling scenarios
• Interactive sessions and assessments